Shipping and Returns
We know how excited our customers are to receive their new copper mugs, so all orders are packaged and shipped within 1-4 business days. Estimated delivery time and provider varies by destination:
- Shipping within the US: 1-3 business days through USPS with tracking.
- Shipping within Canada: 1-7 business days through Canada Post with tracking.
- Shipping outside the US and Canada: 9-22 business days or 4-12 weeks depending on the shipping rate selected during checkout through Canada Post with no tracking.
We ship all US orders from our address in Washington State for expedited delivery. We ship all Canadian and international orders from beautiful Vancouver, British Columbia, Canada.
Please note all international orders (outside of North America) may be subject to customs fees and inspection in the destination country which may result in a charge and/or delivery delay beyond our control.
The shipping times provided are estimates provided by the postal carrier and are not guaranteed.
To Receive Your Order by December 24:
- Shipping within the US: Order by December 19 at 10am PST
- Shipping within Canada: Order by December 10 at 10am PST
- Shipping outside the US and Canada (Air): Order by November 20 at 10am PST
- Shipping outside the US and Canada (Surface): Order by October 2 at 10am PST
Please note that these shipping dates are estimates provided by USPS and Canada Post and are not guaranteed.
Your satisfaction is 100% guaranteed!
We know you'll love your copper mug, but if you are unsatisfied for any reason simply mail the new or used copper mug back to us and we'll provide a full refund, less the initial shipping charge.
Returns must be mailed to us within 15 days of the date you received the item. Any returns mailed after this time may be subject to a restocking fee.
Please note that any returns must be mailed to us at your cost.
If you wish to make a return, then please email us first to initiate a return request and receive the return mailing address. Returns that are sent to a different mailing address will be subject to a fee. Please indicate the reason for your return in the email along with any photos if necessary for fastest processing.