Moscow Muled

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FAQ

Are your mugs made with pure copper?

Yes, all of our copper mugs are made with 100% pure high-grade and food-safe copper. In order to protect your health, the interior of our copper mugs are lined with high-grade stainless steel.

It’s very important that your copper mug is lined with stainless steel. That’s because copper is a heavy metal that reacts with acidic fluids such as cocktail ingredients. If you use a copper mug that is not lined with stainless steel, the acidic fluids in your drink will cause a chemical reaction which may cause you to ingest too much copper, leading to an unhealthy and potentially dangerous concentration of copper in your body.

Unfortunately, many manufacturers that sell copper mugs without any stainless steel lining fail to warn their customers about the potential health consequences. In order to avoid negative health effects for you and your friends and family, please make sure to only use copper mugs that are plated with stainless steel on the inside.

The stainless steel lining in our copper mugs also has an added functional benefit. Because copper is a very soft metal, it can become damaged by repeated use. Stainless steel plating increases the strength and durability of your copper mug and greatly extends its life!

How do you make your copper mugs?

All of our copper mugs are handcrafted with care using traditional methods. Our mugs are also carefully and painstakingly hammered by hand to create a gorgeous aesthetic. Every mug will be unique and may have some imperfections which add to the character of the piece. They are of exceptional quality.

How are the handles attached to your copper mugs?

All of our copper mugs are handcrafted with handles that have been welded (rather than riveted) to the body of the copper mug, which leaves it intact on the inside and ensures that it remains water-tight and leak free. This is the absolute best way to attach a handle to a copper mug.

Unfortunately, many other manufacturers sell copper mugs with riveted handles that can leak. Because their handles are riveted rather than welded (like ours), the rivets create holes in the body of the mug. This results in leakage, which the manufactures try to prevent by applying glue to the rivets. Unfortunately, the glue they use is quite toxic and can contaminate your drink. Please make sure to avoid these manufacturers!

How do I clean my copper mug?

Easy! Clean the inside of your copper mug with warm water, soap and a soft cloth. Be sure to never wash your copper mug with detergents or in a dishwasher.

Your copper mug is made of 100% pure copper, so its surface will naturally patina over time. Many of our customers like having the exterior of their mugs age gracefully into a beautiful copper patina, but, if you prefer the shine of copper, it is very easy to remove. Simply sprinkle a pinch of salt on a slice of lemon, allow the salt to dissolve, and then gently rub it on the surface of your mug. The lemon and salt will form a mixture that will naturally remove the patina and restore the copper’s shine. Once done, rinse with water and dry well.

What are the dimensions of your copper mugs?

Our copper mugs hold approximately 16 ounces and are approximately 3.75 inches in height, 4.75 inches in width, and 3.25 inches in diameter.

Where do you ship from?

We ship all orders from Kentucky, USA.

How long does shipping take?

We know how excited our customers are to receive their new copper mugs, so all orders are packaged and shipped within 1 business day. Delivery time varies by destination:

Shipping within the USA: 3-5 business days with tracking.

Shipping outside the USA: 9-22 business days with tracking.

Learn more about our shipping policy here.

How are your items packaged for shipment?

All of our products are safely sealed in plastic wrap and packaged in an individual box that is then shipped and sealed in a bubble mailer or shipping carton. Because our products are individually sealed, none of our products are ever touched by shipping or delivery staff. Items are shipped from our warehouse in Kentucky, USA that is cleaned and sanitized daily. We prepackaged all of our existing inventory in early 2019 before the COVID-19 outbreak.

Will there be any additional charges (such as duty or taxes) on international orders?

As noted in our Shipping Policy, all international orders (outside of the USA) may be subject to customs fees and inspection in the destination country which may result in a charge beyond our control. Please check with your local customs office before ordering to determine if there are any additional costs.

How can I update my order?

Please email us at hello@moscowmuled.com as soon as possible if you would like to cancel or change your order. We ship orders quickly, but we’ll do our best to process your request.

Great product! What attracted you to copper mugs?

We love nothing more than spending time with friends and enjoying well-made cocktails. Our passion for making the perfect Moscow Mule took us here! We’ve worked hard to ensure that our copper mugs are of exceptional quality.

What is your return policy?

Your satisfaction is 100% guaranteed. Learn more about our return policy!

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